Punfold

Support

Stuck on a puzzle, or something not working? Email support@punfold.com and I'll get back to you, usually within two working days.

To help me sort it quickly, please include your iPhone model, iOS version, and what you were doing when the problem happened. A screenshot helps too.

How to play

Each puzzle is a rebus: two to four pictures whose names, said aloud, sound like a word or phrase. Pea + nut + butter makes peanut butter.

Puzzles get harder as you get them right and easier after a pass or a wrong answer. Easy puzzles are worth 1 point, up to 4 for Fiendish.

Common questions

Do I need an iPhone Duo?

No. Punfold works on any iPhone. On iPhone Duo the two screens do the work: fold to hide the answers, open to reveal them. On other iPhones, tap the flip button to switch between the describer's view and the guesser's view.

What does the unlock include?

Kids, Easy and Medium puzzles, 2-player and Solo are free. The one-time unlock adds Hard and Fiendish puzzles, hard mode (typing your answer), the half-open peek, and starting Remote games. There's no subscription and no ads.

I bought the unlock but it's not showing

Open Punfold, go to Settings and tap Restore purchases. Make sure you're signed in with the same Apple ID you used to buy it. The unlock works on all iPhones signed in to that Apple ID, and with Family Sharing if you've turned it on.

How do I get a refund?

Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.

Do my friends need to pay to play Remote games?

No. Only the person who starts a Remote game needs the unlock. Friends you invite can join and send clues back for free.

Remote games aren't working
  • Check you're signed in to Game Center (Settings › Game Center) and iCloud.
  • Check Punfold is allowed to use the microphone (Settings › Punfold).
  • Remote games need an internet connection to send and receive clues.
My clue was blocked for “giving away the answer”

Before a clue is sent, Punfold listens for the answer words and asks you to try again if it hears them. Describe the pictures instead: “a small green vegetable that comes in a pod” rather than “pea”. If it blocked a clue that didn't contain the answer, please email me the puzzle so I can fix it.

How do I report or block someone?

On any voice clue, tap ⋯ then Report or Block player. Reported clues are sent to me for review. You can also email support@punfold.com about anything that worries you.

Can I switch between UK and US puzzles?

Yes. Punfold picks the edition from your iPhone's region, but you can change it in Settings. A few puzzles only appear in one edition, and some accept both spellings or words, such as “jam” and “jelly”.

I think a puzzle is wrong or unfair

Tell me! Email the answer and what you guessed. Puzzles are tested, but the best fixes come from players.

How do I delete my data?

Your scores and settings are stored on your phone, so deleting the app removes them. To reset scores but keep the app, use Settings › Reset scores. Voice clues are deleted automatically when a Remote game ends. See the privacy policy for details.

Contact

support@punfold.com